Customer Service

  • Shipping & Delivery

    Most of our magnetic material gets boxed up (with care) in our warehouse and sent out via UPS. We offer all the shipping services UPS offers including UPS 2nd Day Air and Next Day Air Saver. We ship to United States and Canada excluding PO boxes.

    Have a UPS account? During the checkout process, simply choose to use your UPS Account number, enter the desired delivery (Ground, Next Day, etc.) and your Account number.  Want us to directly ship your order to your customer? We offer a blind ship service as well.
  • Privacy & Security

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server and never keep credit card numbers on file. To read further into our privacy and security information, please visit our Privacy Policy page.

  • Returns & Replacements

    If for any reason you are not satisfied with the product you ordered, you may return it for a refund within 30 days of receipt. All returns require a Return Merchandise Authorization (RMA) Number. *excludes custom cut orders.

    • * Contact our Customer Service Department at 1-800-454-3077 for an RMA number and Return Shipping Address.
    • * After receiving your RMA, box up material in original packaging, making sure items are packed tightly and considerately to avoid damage in transit.
    • * Put your RMA number on the outside of the package so we know when it arrives.
    • * Include any paperwork that was enclosed in original order to ensure you receive proper credit.
  • Payment, Pricing, and Promotions

    With our easy, fast and hassle free payment options, you can complete your online order within minutes. We accept all major credit cards, PayPal, money orders and checks. For bulk pricing, please call our Toll Free number 1-800-454-3077. Sign up for our newsletter below to receive e-mails announcing our promotions and our new products.

  • Viewing Orders

    To view previously placed orders, log into your "My Account" found at the top of every page. On the right column there is a section called "My Orders." This is where you will find all the orders you have placed with emagnets.